Repair and complaints service

Welcome to our repair and complaints service.

Please complete the following form so that we can process your case quickly. After submitting the form, you will immediately receive a repair order number by email.
Please use this number when returning goods and in all correspondence with us — this will enable us to clearly identify your enquiry and deal with it quickly.

Notes on processing:

Returns without a valid repair order number cannot be processed.
We are unable to repair devices that were manufactured more than five years ago (with the exception of ticketing systems). In this case, please contact your representative at ddm hopt+schuler or send an email to service [at] hopt-schuler.com (service[at]hopt-schuler[dot]com)
If you wish to send in multiple serial numbers for a repair order, please enter all serial numbers in the free text field.

General Information

Provide your company name, customer number, and customer address.

Contact Person

Enter the contact person's name, phone number, and email.

Product Information

Provide the article number, serial number, and quantity of the product.

Issue Details

Describe the issue or defect with the product clearly and in detail.

Maximum 5 files.
5 MB limit.
Allowed types: jpg, jpeg, png, pdf.

Cost Estimate

Indicate if you want a cost estimate.

In order to draw up a cost estimate, each device must be subjected to a detailed and time-consuming examination.

For this reason, we have to charge a flat rate of 75,00 € for this.

Return Information

Enter the return address, including street name, city, postal code, and country.

I confirm that I have read and acknowledged the Privacy Policy

*Required Fields

Contact

Do you have questions about our company or our products? Contact us and send us a short description of your request. We are looking forward to your message and will answer it as soon as possible.

Call us

+49 741 26 07-0

We are at home in the oldest city in Baden-Württemberg, about 90 kilometres south of Stuttgart. Below you can find our contact address and directions.

Opening Hours:

Incoming goods

Monday to Thursday: 07:00 to 12:00 and 13:00 to 17:00

Friday: 07:00 to 12:00 (Delivery until 15:00)

ddm hopt+schuler GmbH & Co. KG
Königsberger Straße 12
78628 Rottweil
Germany

Call us

+49 741 26 07-0

In order to guarantee customer proximity and flexibility, we are represented internationally. Contact our sales representatives in your area.

ddm hopt+schuler

Headquarter Germany

+49 741 2607 0

ddm [at] hopt-schuler.com